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How to Contact Janney

Janney Online Access

Log on to connect securely and conveniently to the resources that make managing your financial life easier.

Stay current with your accounts, move money into and out of Janney accounts, store and access important documents, and discover thought-leading insights that help tie your financial and life goals together.

Getting started using Online Access

  • How do I view my account(s) online You'll need to set up a user name and password to gain access to your accounts online. To create a username you must complete the MyJanney registration form. Your 8 digit Janney account number and the primary account holder's SSN are required You will receive a text message or phone call with a 6 digit Identity Verification # (PIN) to the phone number associated with your account. The Identity Verification # (PIN) is required to complete the MyJanney registration process. Sign Up For Online Access
  • Trouble logging in? If you already have a username and don't remember your password, you can reset your password by clicking Forgot Password. If you don't remember your username you may call Client Services and an associate will assist you. Online Services Monday - Friday: 7AM EST - 7PM EST Saturday - Sunday: 7AM EST - 12PM EST Send Us a Message 1-888-882-0012

Identity Verification (PIN)

  • Single Use PIN Janney uses a multi-factor identification process to help protect our clients' personal information. Periodically, we verify the identity of our clients by sending a single use PIN via text message or phone call to a phone number on the account. This PIN must be entered during the login process.
  • How to Update Phone Number(s) If the phone numbers listed are incorrect or if you'd like to add a new number, please contact your Financial Advisor for assistance. Please allow 24 hours for the updated phone number(s) to appear.

How to Contact Janney

  • Business/ Account Questions For questions regarding your account please contact your Financial Advisor for assistance.
  • Technical Support If you need technical assistance with the MyJanney website please contact Online Services. A Janney IT Support rep will be happy to assist you. Online Services Monday - Friday: 7AM EST - 7PM EST Saturday - Sunday: 7AM EST - 12PM EST Send Us a Message 1-888-882-0012


Janney investment professionals are available to discuss the suitability and risks involved with various financial products and strategies. We will be happy to provide a prospectus, when available, and other information upon request. We will not accept orders online. If you send us an e-mail, DO NOT INCLUDE TRADING INSTRUCTIONS. Should the viewer leave this site via a link, the existence of such links should not be construed as an endorsement, approval or verification by Janney Montgomery Scott LLC of any content available on third party sites. Investor Communications and other materials will be presented in "PDF" file format, and you may need to have Adobe Reader installed on your device. Download and install Adobe Reader at the Adobe website. Please note market data is delayed by at least 20 minutes.
This site has been published in the United States for residents of the United States.